What Information Do We Collect?
Account and Identity Information
During registration, 4matic collects your full name, date of birth, phone number, email address, and identification details required for verification. This information ensures your account is valid and secure, and meets platform compliance requirements.
Payment Information in Malaysian Ringgit
To process deposits and withdrawals in MYR, we store information related to the payment methods you use — including account numbers linked to Boost, Touch 'n Go eWallet, or FPX. We do not store credit card information directly on our servers.
Device and Browser Data
4matic automatically records technical information when you access our services, including device type, operating system, browser type, IP address, screen resolution, and system language. This data is used to enhance user experience and identify technical issues.
Platform Usage and Activity Data
We record platform usage including bets placed, games played, session duration, pages visited, and actions performed within your account. This data helps us improve service quality and identify unusual activity.
How Is This Information Used?
4matic uses collected information for the following purposes directly related to platform operations and user interests:
- Account Management: Verifying user identity, processing registration, and managing accounts securely.
- Transaction processing: Accurately and securely handling deposits and withdrawals in MYR through local payment methods.
- Customer Support: Providing accurate and relevant assistance when users contact the 4matic support team.
- Security and Fraud Prevention: Detecting and preventing suspicious activities, fraud, or platform abuse.
- Service Improvements: Analyzing usage patterns to enhance platform features, interface, and user experience.
- Platform communications: Sending notifications about your account, transactions, relevant promotions, and important updates regarding 4matic services.
We will not use your information for purposes unrelated to platform operation without your explicit consent.
Use of Cookies and Session Tracking
The 4matic platform uses cookies and similar tracking technologies to improve user experience and ensure smooth platform functionality. Cookies are small data files stored on your device when you visit our website.
Types of Cookies Used
- Session cookies: Used to maintain your logged-in status during active sessions and not stored after you close the browser.
- Optional Cookies: Saving your personal settings like display language and preferences for convenience on future visits.
- Analytical Cookies: Helping us understand how users interact with the platform so we can make appropriate improvements.
You can disable cookies through your browser settings, but this may affect certain platform functions. Continued use of 4matic means consent to the use of cookies as outlined.
Data Storage, Security & Third-Party Sharing
Data Security and Storage
All 4matic user data is stored on encrypted, secure servers using industry-standard safeguards. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Data is retained only as long as necessary for the purposes collected or as required by applicable law. When no longer needed, data is securely deleted or anonymized.
Sharing Information with Third Parties
4matic does not sell, rent, or trade users’ personal information to third parties for marketing purposes. Information is only shared under the limited circumstances below:
- Payment service providers processing your MYR transactions (subject to strict confidentiality agreements).
- Regulatory authorities or law enforcement when required by Malaysian law.
- Affiliate companies or successors in the event of a business merger or acquisition.
User Rights — Access, Correction & Deletion of Data
As a 4matic platform user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Submit your request via email to our support team and it will be processed within a reasonable timeframe.
Correction Rights
If you believe any information we hold about you is inaccurate or outdated, you have the right to request a correction. Log in to your account to update basic details, or contact support for further assistance.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data. Such requests are subject to legal and operational requirements that may require us to retain some data for a specified period.
To exercise any of the above rights, contact the 4matic support team at [email protected] with your request type and account details. All requests will be processed within 30 business days.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
4matic reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or service improvements. The latest version will always be available on the platform website. We encourage users to check this page regularly. Continued platform use after changes take effect constitutes acceptance of the new policy.
Contact Us for Privacy Inquiries
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact 4matic support at [email protected]. You may also review FAQ page Contact us for answers to general account and privacy questions.
Have More Privacy Questions?
Check the FAQ page or log in to manage your privacy settings. For more specific issues, contact our support team directly.
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